Do you ship to PO boxes? Yes. We ship to any address to which Canada Post delivers.
What is the warranty on your products? Range Rabbit does not limit the warranty period. If at any time you think your target, stand, or accessory did not perform the way you expected, we will repair or replace it. Our customers understand that anything on a shooting range can be damaged, and eventually it will break or wear out. If you believe the product let you down, we'll take responsibility for it. Depending on the circumstances, the customer will likely bear some or all of the shipping charges; we're nice, but not toooo nice :-).
What forms of payment do you accept? Visa, MasterCard, AmEx, PayPal, and ApplePay, or you can choose COD and send us an EMT (Interac E-Transfer). We also take cash if we meet in person.
Where are you located? In the Okanagan area, BC, Canada.
Can I pick up my order in the Okanagan area? Yes. Our warehouse is near Kelowna, so we can arrange to meet; we offer free delivery in the surrounding and nearby areas.
How much is shipping? Canadian orders over $150 ship free. Canadian orders under $150 are a flat $12.95. USA orders are priced depending on order size, roughly 25% of the order. If you are local to the Okanagan area shipping is free and your order hand-delivered.
How long will it take to send my order? Order are generally fulfilled within a week. Shipping might be delayed during the busy spring / summer season. If you need your order for a match or specific date, please call or write and we'll work into the night!
Do you make custom targets? Yes. Some ranges need sizes, shapes, or hole patterns to match their range equipment or rules. Some customers want a specific size of wolf or tactical torso. We make custom targets, stands, and brackets. Easy, and reasonably priced.
Can you supply targets in other thicknesses? Yes. The most common items are sold in 1/4", 3/8", and 1/2" AR500 steel; 3/8" is the most popular. Everything we make can be made in any thickness; please email or call if you don't see what you want.
How do you ship? As of May 2018, most orders are shipping Canada Post Expedited Parcel (tracking info provided). Larger orders (over $3500 or so) are shipped on a pallet, and we will work with you to make receiving it as easy as possible.
Can I buy your targets at gun stores? The easiest way to get our products is to place an order via our website, or by calling our toll-free number 1 (888) 666-3334.
What are the safe shooting distances for steel targets? We don't call any kind of shooting 'totally safe', but we recommend more than 10 meters for pistols, and 100 meters for rifles. Rifles are also pretty hard on the targets at closer distances; if your bullets are travelling faster than 3000 fps when they hit, you should move the target further out!
What calibers can I shoot at the steel targets? An AR500 steel target, 3/8" thick, can withstand any pistol caliber. Most rifle calibers will cause minor pitting (imagine pressing your fingernail into leather), and can chip the edges a little. Really hot rifle calibers (eg: .338 and 50BMG) can bend the targets if shot too close. As a guideline, shoot rifle calibers at minimum 100 meters, and those bigger calibers at 250m or more.
PLEASE NOTE: DO NOT SHOOT STEEL TARGETS WITH ‘XM-193’ AMMUNITION. SUCH AMMUNITION IS INTENDED TO PENETRATE STEEL AND WILL CAUSE SEVERE DAMAGE TO TARGETS, INCREASING THE LIKELIHOOD OF FAILURE AND PERSONAL INJURY. DAMAGE TO TARGETS RESULTING FROM THE USE OF ‘XM-193’ WILL NOT BE COVERED BY THE WARRANTY.
Do your targets come painted? As of August 2021 our paint policy has changed. Targets will be primed and bases/ mounting systems will have a paint color which depends on our availability, sometimes silver, blue or black or a brown (ew)- Only shoddy paint jobs included ;). If you want to opt out of paint & primer completely let us know and we'll kick back a percent or two as it saves us time and money.
How about refund / returns ? You have 30 (thirty) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Is it spelled Duelling Tree or Dueling Tree? I don't know. You choose.
How are your targets cut? Are some methods better than others? We usually use a plasma cutter, but for very large orders we might use a giant laser. We've shot a lot of steel and don't see any performance difference between targets that are cut with laser, plasma, or waterjet. It's a fact that no matter how your targets are cut, the steel will chip a little if struck on the edge.
How long will your steel targets last? In theory they are good forever, but it really depends on the ammo and impact velocity. *see note about calibers above for specifics* Targets hung for club use will get chipped away from the volume of fire and unsupervised shooters sometimes shoot large calibers closer than is recommended.
If you do manage to damage them, you should discard any steel target with significant dents or gouges; it's truly dangerous, especially at close (pistol) distances. The bullet can hit a defect and u-turn back to the shooter. We'll work with customers who damage their targets to see if they got their money's worth or not.
Ummm... how come the company is called Range Rabbit? When I first made rifle gongs, they were hung by a couple of lengths of white fire hose. With the fire hose 'ears' and the bolt-hole 'eyes', they kinda looked like rabbits. Yes, it's ridiculous. :-)
What does the AR in AR500 stand for? My grandfather, Andrew Redman, a metallurgist at Hudson's Bay Mining and Smelting, accidentally spilled some Chromium, Vanadium and Scandium into a batch of steel. When the batch had been cast and cooled, they realized that the steel was too hard to work with. His initials, AR, and his annual paycheque, $500, were used to name the new product.